SMS Terms

1. The program

GarageEX is software for auto repair shops, made by Naddaf Ventures Inc., operating as GarageEX, 70 Beech Street, Ottawa, Ontario K1S 3J6. A shop that uses GarageEX can text its customers from its own phone line or through GarageEX. The texts name the shop they come from.

2. The texts you can receive

• Appointments: your booking request received, the shop’s confirmation, a change of time and a reminder before your visit.
• Your vehicle: an estimate or added work ready for your approval, an update on the work, your vehicle ready for pick-up, and your invoice, payment link or receipt.
• Customer care: replies from the shop’s service team when you text the shop with a question.

Marketing texts (offers, service reminders, newsletters) are not part of this agreement. A shop sends them only to customers who gave it separate, recorded consent for marketing texts. Every marketing text says how to stop it.

3. How you agree

• Online booking: under the mobile number on the shop’s booking page there is a box that reads “Text me about this visit. I agree to receive appointment and vehicle updates from [the shop] by text at this number.” It is not ticked unless you tick it, and you can book without it. Leave it unticked and no text about that visit is sent; you are still emailed.
• At the shop or by phone: you give the shop your mobile number and agree to receive texts about your visit.
• By texting the shop: when you text the shop first, it may reply by text.

Agreeing to texts is never a condition of a booking, an estimate, the repair or a purchase.

4. How often, and what it costs

Message frequency varies with your visits and with the shop, usually a few texts per visit. Message and data rates may apply, according to your mobile plan. Carriers are not liable for delayed or undelivered messages.

5. Stopping texts and getting help

• Reply STOP to any text to stop texts from that shop. You receive one text confirming it, and no more texts go to your number from that shop until you reply START.
• Reply HELP to any text for help, or contact the shop directly. You can also write to [email protected].

6. Your privacy

No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers and text-message opt-in data and consent are never sold, rented or shared with anyone for their own purposes. They are used only to send the texts described here, through the shop’s phone provider (such as Twilio or RingCentral).

Our Privacy Policy explains how we handle personal information, and our Terms of Service apply to the shops that use GarageEX.